Shipping policy
International Shipping: We currently sell products in Canada and the United States. We do not offer worldwide shipping.
Pickup Orders: Your pickup orders will be available in 2-4 business days. We will contact you when your order is ready for pickup.
Shipping costs and times:
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Order Processing Time:
1–2 business days (Monday–Friday).
Orders are not processed on weekends or holidays. -
Order Cut-Off Time:
Orders placed before 3:00 PM EST (GMT-05:00) are processed the same day.
Orders placed after 3:00 PM are processed the next business day.
Shipping costs and delivery time:
For orders in Canada:
| Shipping Name | Condition | Transit Time | Shipping Charge |
|
Standard
|
Orders $299.00 CAD and up
|
3 to 9 Business days | Free |
|
Express
|
Orders 0kg–2kg
|
1 to 2 business days |
CA$21.90 |
|
Standard
|
Orders 0kg–2kg
|
3 to 9 business days | CA$14.90 |
|
Standard
|
Orders 2kg–30kg
|
3 to 9 business days | CA$21.90 |
For orders in the United States:
| Shipping Name | Condition | Transit Time | Shipping Charge |
|
Standard International
|
Orders $299.00 USD and up
|
4 to 8 business days | Free |
|
Express International
|
Orders 0kg–1.5kg
|
2 to 3 business days | CA$34.90 |
|
Standard International
|
Orders 0kg–0.5kg
|
4 to 8 business days | CA$7.90 |
|
Standard International
|
Orders 0.5kg–1.5kg
|
4 to 8 business days | CA$19.90 |
|
Standard International
|
Orders 1.5kg–30kg
|
4 to 8 business days | CA$29.90 |
Note: Delivery time estimates are provided by UPS and may vary due to weather, carrier delays, holidays, or other factors outside our control.
Shipping rates can change and are subject to carrier changes.
Carrier & Tracking Information:
We use UPS as our primary shipping carrier.
Once your order has shipped, you will receive a confirmation email with your tracking number, which will activate within 24 hours.
Delivery estimates are provided by UPS and may vary due to carrier delays, weather, holidays, or other factors outside our control.
If your package is delayed or lost, please contact us and we will assist you in resolving the issue.
You can track your Order Here.
Customer Satisfaction: Your satisfaction is our priority - we work with trusted carriers to ensure reliable and timely delivery. If any issues arise during shipping, our support team is here to resolve them quickly and efficiently.
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Legal Company Name: PRIME LOADS INC.
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Operating As: ShopBrands
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Address: 5990 14th Ave, Markham, ON L3S 4M4, Canada
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Phone: 905-209-4312
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Email: contact@shopbrands.ca
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Support Hours: Monday to Friday: 9:00 AM – 5:00 PM EST