At ShopBrands, we understand that sometimes you may change your mind after making a purchase. To provide you with a clear and simple process, we've outlined the steps for cancelling your order below.

If you wish to cancel your order, you must submit a cancellation request within 24 hours of placing your order.
To request a cancellation, please email us with the subject line: “Cancel My Order” and include your Order Number in the message.
If received within the 24-hour window, we will process your request and issue a full refund.

After 24 hours, your order enters the processing and fulfillment stage, and cancellation will no longer be possible. At this point, the order cannot be cancelled or modified.

If you need to update your shipping address, we can make corrections as long as your order has not been shipped.

For returns or refunds after delivery, please refer to our Refund & Return Policy.

• Legal Company Name: PRIME LOADS INC.
  
• Operating As: ShopBrands
• Phone: 905-209-4312
• Email: contact@shopbrands.ca
• Address: 5990 14th Ave. Markham, ON L3S 4M4
• Support: Monday to Friday 9:00 AM to 5:00 PM EST